Absolutely. Here is an essay for the testimony of InterMarché de Rebecq, faithfully inspired by the structure and tone of the example “Chez Madeleine”.
In Rebecq, Intermarkt is not a supermarket like the others. It is a local business, a meeting point in the heart of a rural environment. With less than 1000 m², it embodies the essential daily service, where the faces are familiar and where the manager, Nicolas, knows his customers and his teams. Far from the hustle and bustle of large hypermarkets, we find the efficiency of a major brand combined with a deeply human dimension.
Yes, because before finding the fluid organization he knows today, Nicolas had to deal with a complex reality. Managing a team of 19 people with various contracts, to which are added around fifty students, requires expert organization. A major challenge to guarantee an optimal presence on the shelves and at the cash registers, especially during key moments of the day. “The aim is to serve our customers in the best possible way, and this requires a well-organized and serene team”, explains Nicolas. The mission? Transforming a complex HR puzzle into a quiet and effective force.
The challenge map was full. “Before, I used an Excel file where I listed all my employees with each contract specificity”, recalls Nicolas. “I easily put in 2.5 to 3 hours per week just to create the schedules.” The result? Precious time lost on administrative tasks, and a permanent risk of errors. “We could have communication problems and so sometimes, we had a person who was not present when we were waiting for them. Business was suffering that day.”
Located at the crossroads of the needs of local customers, InterMarché de Rebecq needed to find a more modern and reliable solution. A tool capable of adapting to the diversity of its teams while simplifying the life of its manager.
Since the adoption of Skello, Nicolas's daily life has changed. The store is running at full speed, but management has become easier. Planning shifts, integrating everyone's constraints, duplicating typical weeks, visualizing team coverage by sector... everything is centralized.
“Beyond running the store, you have to manage schedules, personal obligations, or even vacations,” explains Nicolas. “Skello seemed to me to be a dynamic company that was able to answer my questions and support me from the start.” The result is unquestionable.
“As I have saved administrative time, I spend more time in my business and therefore it allows me to be closer to employees but also to customers.”
Once the solution was in place, the team immediately joined in. One of the employees testifies to the simplicity of the application to consult your schedule or submit an absence request. “The employee can directly enter the reason for absence in his request, whether it is medical, recovery or leave. It's clear to everyone.” This transparency and autonomy have reinforced the serenity within the teams.
One of the key elements of this transformation is the badge holder installed in the store. Far from being perceived as a control tool, it has become a guarantee of trust and clarity, both for management and for employees.
“Honestly, she reassures me. Both for us and for the employer, it allows us to be able to put back a framework and to be able to really define our hours of service.”
No more doubts and misunderstandings. “We work, we badge. We go on a break, we badge. There is no longer any doubt”, confirms an employee. This clarity allows everyone to focus on their core business, knowing that the framework is fair and respected. For Nicolas, it is also a way to manage his payroll more finely and to make better decisions thanks to the reliable data provided in his dashboard.
While the mission of InterMarché de Rebecq has always been to serve its customers well, its manager and teams are now paying tribute to it by using a modern tool, which allows them to devote their energy to what really matters: human contact and the quality of service. “The partnership with Skello is ideal. We have the daily work in stores, they have the data support, and the whole thing works very well commercially.”
InterMarché de Rebecq, managed by Nicolas, offers a concrete case for optimizing personnel management. Adopting the Skello solution, this supermarket stands out for its efficiency and fluidity of organization by using a clocking device and intuitive functionalities that simplify daily life.
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