A store, whether it's a small downtown boutique or a larger one in an industrial zone, requires HR organization at all times. From planning to unforeseen events, from administration to payroll, including productivity, all the criteria for successful business management rely on knowledge of information. Find out here how to optimize the coordination of your store and your management with the right methods and appropriate tools.
A context that encourages businesses to increase their performance
The long-term consequences of the health crisis and store closures are beginning to be felt in businesses. Small city-center stores in particular are experiencing a paradoxical situation depending on their geographic location. While the French all seemed to be waiting for the reopening of stores, success has not reappeared everywhere, or more precisely, the municipalities affected by a decline in their city center have not seen customers return. In some small and medium-sized towns, the desertion in favor of outlying areas and the rise of e-commerce are leading to a large number of closures. Conversely, in dynamic city centers, mainly those of large metropolises, local commerce is finding a new lease of life focused on delivery and digital.
Between the two, the question of team management and increasing performance is essential. To do this, 5 pillars must be taken into account and improved.
1/ Organize your store's schedule efficiently
Whether you have one or more points of sale, you must manage schedules and, very often, unforeseen events. Your salespeople have schedules linked to their collective agreement, with maximum working hours per day and per week and mandatory rest hours.
To facilitate rotations and avoid finding yourself unprepared in the event of an absence, Skello offers you a digital solution that digitizes and optimizes your teams' schedules. All your criteria and variables are taken into consideration for easy time calculations and schedule changes.
2/ Communicate with your team
Are you familiar with the Symetry of Attentions theorized by the Académie du Service? It involves comparing the quality of customer relations with that of the employee experience. Because one cannot exist without the other. Poorly regarded in-store staff cannot provide quality customer service. Conversely, a sales team that is well supported by its management, with whom it is possible to communicate and who benefits from a good employee experience, will strive to provide excellent customer service.
Thus, salespeople and team members who use digital tools that facilitate their requests for leave, RTT or schedule changes are more likely to be efficient.
To this end, Skello offers you, within its digital solution, a communication and request acceptance tool. Employees are then quickly informed of your decisions.
3/ Manage the RUP and administration
When managing a store with several employees, there is often not enough time for perfect HR management, unless you work 16 hours a day. In the administrative field, you must constantly process:
- Incoming information and documents
- Monitoring permanent employee contracts
- Managing seasonal and temporary workers
- Etc.
To optimize your management and save precious time, Skello allows you to generate all your documents automatically.
4/ Automate payroll
You also waste time on your computer for:
- Calculation of standard and overtime hours
- Night hours
- Sundays and public holidays worked
- Absences
To integrate all the payroll variables specific to your sector, Skello provides you with a simple solutionwhere all your contractual and salary data is gathered in one place. You can then generate an Excel file that simplifies your accountant's work, especially since the Skello solution is compatible with the main accounting software (Cegid, Sage, Quadratus, etc.).
5/ Analyze your team's performance
Businesses also need to carry out their HR digital transformation to measure their performance. But how do you integrate the information and highlight it on a readable device?
With Skello, get a personalized dashboard that presents all the performance information based on the criteria that matter to you. Compare your points of sale, productivity, turnover trends, or even forecasts. In short, have a precise view of your entire business and your stores.
With real-time knowledge of performance and automated HR management, save time and provide your teams with a better quality of life at work.
